Account Holder Privacy Statement
Effective Date: March 24, 2025
Last Updated: March 24, 2025
Golden LLC ("Golden," "we," "us," or "our") is committed to protecting your privacy. This Privacy Statement describes how we collect, use, and disclose personal information, as well as the rights and choices available to individuals.
1. Compliance with the Data Privacy Framework (DPF)
Golden LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.
Golden LLC has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union (EU) and the United Kingdom (UK) in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.
Golden LLC has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.
If there is any conflict between the terms of this Privacy Statement and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.
To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit: https://www.dataprivacyframework.gov
2. Personal Information We Collect
Golden LLC collects the following personal information:
- Identifiers: Name, email address, professional education, and experience.
- Assessment Data: Personality assessment responses (self-reported by you or your clients).
- Technical Data: Metadata, timestamps, and system logs for security and service monitoring.
- Support Requests: Communications related to inquiries and customer support.
3. How We Use Your Information
We use personal data to:
- Provide and improve our self-assessment services.
- Process transactions and fulfill orders.
- Respond to inquiries and provide customer support.
- Maintain security and prevent fraud.
- Comply with legal and regulatory requirements.
4. Third-Party Data Sharing & Onward Transfers
Golden LLC does not sell personal information. However, we may share data with:
- Service Providers: Third parties that assist with platform hosting, data security, and analytics.
- Legal Authorities: When required to comply with law enforcement or regulatory requests.
- Affiliates and Partners: If necessary for operational purposes, subject to the DPF Principles.
Golden LLC remains liable for onward transfers of personal data to third parties in accordance with the DPF Principles.
5. Independent Recourse Mechanism (IRM) for Dispute Resolution
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Golden LLC commits to resolving complaints about our collection or use of personal
information. For inquiries or complaints, contact us first at:
Email: [email protected]
Mailing Address: 1430 S. Dixie Highway, Suite 105 #1079 Coral Gables 33146
If a complaint is not resolved satisfactorily, Golden LLC has designated JAMS as its independent dispute resolution provider. The services of JAMS are provided at no cost to you.
If you do not receive a timely acknowledgment of your complaint, or if we have not addressed your complaint to your satisfaction, visit: JAMS DPF Dispute Resolution
6. Binding Arbitration
Under certain conditions, individuals may invoke binding arbitration as a recourse mechanism. More details about this option can be found in Annex I of the DPF Principles at: Data Privacy Framework
7. Rights of Individuals
Individuals have the following rights regarding their personal data:
- Access & Correction: Request access to or corrections of personal information.
- Deletion & Opt-Out: Request deletion of personal data or limit data usage.
- Portability: Obtain a copy of their personal data in a structured format.
To exercise these rights, contact us at: Email: [email protected]
8. Federal Trade Commission (FTC) Enforcement
Golden LLC is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) regarding compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF,
and the Swiss-U.S. DPF.
9. Legal Disclosures & Lawful Requests
Golden LLC may disclose personal information:
- In response to lawful requests from government authorities, including national security and law enforcement requirements.
- As required by subpoena, court order, or legal process.
10. Data Retention & Security Measures
Golden LLC retains personal data only as long as necessary to fulfill business and legal obligations.
Security Measures:
- Encryption to protect personal data.
- Access controls to restrict unauthorized access.
- Regular security audits to prevent data breaches.
11. Changes to this Privacy Statement
We may update this Privacy Statement periodically. If material changes occur, we will notify users via email or by posting an update on our website. The Effective Date at the top of
this page reflects the most recent revision.
12. Contact Us
For any questions regarding this Privacy Statement, our Data Privacy Framework compliance, or to exercise your rights, please contact:
Email: [email protected]
Mailing Address: 1430 S. Dixie Highway, Suite 105 #1079 Coral Gables 33146